On-going support and updates

  • Dedicated support team accessible by phone or email
  • Easy access to software releases & updates, help, news and technical fault fixing
  • Help with installation and technical queries
  • Friendly and flexible approach to licence management
  • We are proud of our support and our customers love it
1_1
Hide
 

Customer & Technical Support

If you are already a client, login to access help on FAQs, quick start guides and available training and services.

Login

Or please call the Support Team on:

Europe & Asia: +44 (0) 70 1740 0445

US & Canada: +1-630-274-5435

Wordsensa Vision

Find out more about our Wordsensa Vision software.

Wordsensa Vision

Find out more about our Wordsensa Professional software.

Support where you need it

At Adsensa we value our customers and we offer a premium level of Customer Support that is flexible to suit your needs. Our support service style is open, accessible and personal. Our support team is based in our head office and works alongside the technology team.

We are committed to maintaining customer satisfaction by providing quick response, good communication, tenacious diagnosis and swift problem resolution.

The Support Services available as part of the standard annual agreement include:

  • Software Updates – access to new features, improvements & fixes
  • Help Desk – email and telephone based support & product related guidance
  • Technical Fault Fixing – diagnosis and remediation of technical faults
  • Personalised Support Page – a section of the Adsensa website dedicated to your organisation
  • Email Notification – email notification of significant product updates or upgrades

 

Professional Support Services

We offer bespoke support services on a time and materials basis as and when required including:

  • Training – flexible on-site training of business users and/or trainers
  • Consultancy – various services are available which range from business usage through to technical software integration